How to Make an Appointment

Call or visit to make an appointment.

When you make an appointment, we will help you choose a service that best fits your needs or get you to the right place.

  • All counseling services are free of charge
  • Eligibility: Enrolled students and benefit eligible faculty and staff (more info)
  • Due to a high volume of requests in-person and over the phone, appointments cannot be made via email
Counseling Services

204 Norwood Hall, 320 W. 12th St., Rolla, MO 65409
Phone: (573) 341-4211
Email: counsel@mst.edu

Operating Hours

Monday:8:00 a.m. - 4:30 p.m.
Tuesday:8:00 a.m. - 4:30 p.m.
Wednesday:8:00 a.m. - 4:30 p.m.
Thursday:8:00 a.m. - 4:30 p.m.
Friday:8:00 a.m. - 4:30 p.m.
Saturday:Closed
Sunday:Closed

What to expect

Your first appointment will begin with a brief online questionnaire followed by a 20 minute screening with a counselor or psychologist.

They will help assess the nature and urgency of your concern and determine the next appropriate step, such as scheduling a regular counseling session and/or a referral to other campus or community resources.

By phone or in person, we will ask for some identifying information:  Your name, student ID number, phone number and an email address we can use to contact you.

The support staff at the front desk will work with you to schedule a mutually convenient time to meet.

Counseling Services support staff and counselors.  All contact with Counseling Services is confidential. 

It is crucial that you notify Counseling Services if you are unable to keep an appointment. That time is blocked off for the counselor and they could be seeing other clients.

Common concerns

We can help you with:
  • Stress management
  • Depression
  • Grief
  • Anxiety
  • Motivation
  • Family concerns
  • Clarifying interests
  • Conflict resolution
  • Assertiveness
  • Self-esteem
  • Procrastination
  • Social connections
  • Career planning
  • Selecting a major
  • Changing a major

Urgent/crisis walk-in service

Our urgent/crisis services are only available for those students who are in crisis or have an urgent need to be seen by our counselor on duty. (Learn more about mental health crises)
When is someone having a mental health crisis?
When someone does one of the following: 
  • tells you they plan to end their life
  • talks about suicide threats
  • cannot guarantee their own safety
  • is at risk of suicide and under the influence of alcohol or drugs
  • is at risk of suicide and emotionally distraught, very depressed, angry, or anxious
  • is at risk of suicide and has access to means for suicide (pills, gun, etc.)
  • begins putting affairs in order, like giving away possessions
  • talks about the future without them in it, e.g. “I won’t be here by then.”
  • has dramatic mood changes, including suddenly seeming to get better for no reason

What to do during a mental health crisis

Contact us or emergency services immediately.

Monday through Friday, 8 a.m. to 4:30 p.m.:
Call Counseling Services at (573) 341-4211 or come to 204 Norwood Hall

After hours and weekends or holidays:

  • Call the Missouri S&T Police at (573) 341-4300 or Call 911
    • Immediate danger to life of self or others. Missour S&T Police will consult with Counseling Services or connect individuals to resources below.
  • Crisis Text Line - Text HOME to 741741
    • Crisis Text Line is a global not-for-profit organization providing free crisis intervention via SMS message. The organization's services are available 24 hours a day every day, throughout the US by texting 741741 
  • Call the National Suicide Prevention Lifeline at (800) 273-8255
    • The National Suicide Prevention Lifeline is a United States-based suicide prevention network of 161 crisis centers that provides a 24/7, toll-free hotline available to anyone in suicidal crisis or emotional distress
  • Call the Compass Health Hotline at (800) 833-3915
    • Staffed by mental health professionals who can respond to your crisis 24 hours per day and 7 days per week. They will talk with you about your crisis and help you determine what further help is needed, for example, a telephone conversation to provide understanding and support, a face-to-face intervention, an appointment the next day with a mental health professional, or perhaps an alternative service that best meets your needs. They may give you other resources or services within your community to provide you with ongoing care following your crisis. All calls are strictly confidential.
  • Call the Phelps Health Hospital Emergency Department at (573) 458-8899 located at 1000 W. 12th St., Rolla, MO
  • Download the free Sanvellomobile app with an @mst.edu email address
    • A mobile- and web-based application clinically validated to relieve mental health symptoms and promote healthy behaviors. Free download with mst.edu email address at the App Store, Google Play, or Sanvello webpage https://www.sanvello.com

 

While dealing with a mental health crisis:

  • Remain calm but act quickly
  • Trust your instincts that the person may be in trouble.
  • Listen without judgement.
  • DO NOT PROMISE SECRECY - There is no confidentiality in life-threatening situations.

Confidentiality

Our staff members are legally and ethically required to maintain confidentiality.  If you would like us to disclose specific information to anyone (e.g. a professor or doctor) we will need your written permission to do so. 

Exceptions to confidentiality

  • If there is a possibility that you might harm yourself or someone else
  • If abuse of a child or vulnerable adult is suspected
  • Contact with the care coordinator is not confidential (more info)